Zendesk ticket escalation to ClickUp with Telegram alerts
Description This workflow automates Zendesk ticket escalation by creating ClickUp tasks for urgent cases and notifying the support team in Telegram. It ensures that high-priority tickets are instantly visible to the r...
Template notes
Description This workflow automates Zendesk ticket escalation by creating ClickUp tasks for urgent cases and notifying the support team in Telegram. It ensures that high-priority tickets are instantly visible to the right team members, avoiding delays in resolution.
What This Template Does (Step-by-Step)
🟢 Trigger (Manual Test or Later Zendesk Trigger) - Currently uses a manual trigger (Execute Workflow) for testing. - In production, this would start whenever a pending Zendesk ticket appears.
🎫 Fetch Zendesk Tickets - Pulls all pending tickets assigned to a group. - Sorts them by status and date.
🧹 Select Latest Ticket - Sorts by createdat and keeps only the newest ticket. - Outputs: id, subject, description, requesterid, createdat.
📧 Fetch Requester Email - Retrieves requester details (name, email, timezone) from Zendesk Users API.
🔀 Merge Ticket & Requester Data - Combines both streams: ticket info + requester info. - Ensures the ClickUp task payload has everything it needs.
📝 Prepare ClickUp Task Payload - Builds a structured task: - Task Name: [Escalation] {Subject} (Ticket ID) - Description: Ticket + requester details + escalation message - Priority: 3 (default, can be adjusted) - Tags: zendesk, escalation