Wix chat auto-responder with OpenAI GPT and email fallback

Wix Chat Auto-Responder with OpenAI GPT and Email Fallback

This template connects Wix Chat with OpenAI via n8n to automate intelligent customer responses on your website only when no human has responded recently. It uses smart throttling, checks for member vs. anonymous visitors, pulls chat history, and optionally alerts support staff via email if AI shouldn't reply.

Perfect for solopreneurs, agencies, or customer support teams looking to auto-handle conversations while maintaining a fallback system.

Key Features

- 🔌 Connects Wix Chat API to n8n seamlessly - 🧠 Uses GPT-4 (via OpenAI) to auto-generate replies - 🧍‍♂️ Detects member vs. guest via webhook payload - 📬 Optional email alert to support staff if AI should not reply - ⏱️ Only responds if a human hasn't answered in the past 12 hours - ✂️ Splits long AI messages into chunks to fit Wix API constraints - 🧱 Modular & customizable—adapt for CRM, Slack, SMS, etc.

Requirements

- Published Wix site with Wix Inbox enabled - Wix Developer App credentials (Client ID, Secret, Instance ID) - OpenAI API Key - Active n8n instance (self-hosted or cloud) - Working SMTP credentials (for fallback email alert)

Setup Instructions