WhatsApp support bot with keyword routing & GPT-4.1-mini responses

Description:

Deliver instant answers and automate customer support on WhatsApp with this intelligent n8n workflow template! The system routes incoming messages using keyword-based logic and provides dynamic, AI-powered responses for greetings, FAQs, and complex queries—ensuring your customers always get the right reply without manual effort.

This automation is designed for businesses, service providers, and support teams who want to streamline WhatsApp engagement, reduce manual workload, and provide consistent, conversational answers that scale with demand.

What This Template Does (Step-by-Step):

📲 Capture Incoming WhatsApp Messages Triggers on every new message received via WhatsApp API. 🔄 Keyword-Based Routing Sequential IF conditions check for predefined keywords (e.g., “hi”, “pricing”, “support”). 💬 Send Tailored Keyword Responses Returns fast, pre-written responses for greetings, FAQs, or common scenarios. 🤖 AI-Powered Fallback with OpenAI Chat Model For advanced or unrecognized queries, the workflow generates context-aware, conversational answers using AI. 🚀 Deliver Automated Replies in Real Time Replies are instantly sent back to WhatsApp for seamless customer communication. 📊 Optional: Conversation Logging Extend the template to log chats in Notion, Airtable, or your CRM for tracking and insights.

Perfect For:

Customer support teams handling repetitive queries Businesses wanting instant replies for FAQs & greetings Service providers delivering personalized, scalable engagement Anyone looking to combine rule-based automation with AI intelligence

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