User-friendly technical support portal for GLPI ticket management

Custom Interface for GLPI with n8n

Transform your GLPI system's user experience with a modern, optimized web interface that simplifies technical support ticket creation. How it works

Unified entry portal: Users access an intuitive web form where they select between "Request" or "Incident" Custom data collection: Specific forms adapt fields based on ticket type, requesting only relevant information Automatic processing: The system automatically maps categories and priorities, creates tickets in GLPI via REST API File management: Allows document attachments that are automatically linked to the created ticket Confirmation and tracking: Provides the generated ticket ID for future follow-up

Key benefits

✅ More user-friendly interface than native GLPI interface ✅ Adaptive forms based on request type ✅ Error reduction through automatic validations ✅ Mobile-optimized user experience ✅ Seamless integration with existing GLPI

Setup steps ⏱️ Estimated time: 15-20 minutes Prerequisites

GLPI server with REST API enabled User with application administrator privileges Application token generated in GLPI

Basic configuration