Triage video bug support tickets using WayinVideo and GPT-4o-mini to Google Sheets

Submit a screen recording URL, customer name, and bug type through a simple web form. The workflow automatically scans the recording using [WayinVideo](https://wayin.ai/api/) AI to pinpoint the exact moment the bug occurs, then uses GPT-4o-mini to write a structured support ticket with priority, steps to reproduce, and a fix suggestion. The completed ticket is saved instantly as a new row in your Google Sheet — ready for your dev team. Built for support agents, QA teams, and SaaS companies who want to triage bugs faster without manual video scrubbing.

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What This Workflow Does

- AI bug detection — Sends the screen recording to WayinVideo, which scans the video and finds the exact timestamp where the bug occurs - Smart polling loop — Automatically waits 45 seconds then checks for results, retrying until WayinVideo returns the bug moments - Structured ticket generation — GPT-4o-mini reads the bug moment data and writes a full support ticket with priority level, steps to reproduce, expected vs actual behaviour, and a suggested fix - Auto-triage and assignment — The AI decides severity (Critical to Low) and which team should own it (Backend, Frontend, QA, DevOps, or Product) - Google Sheets logging — Every ticket is saved with customer name, bug type, recording URL, timestamp, ticket content, status, and submission date - Web form trigger — A built-in form lets any support agent submit a bug report without touching n8n directly

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Setup Requirements

Tools you'll need

- Active n8n instance (self-hosted or n8n Cloud) - WayinVideo account + API key (for AI video bug detection) - OpenAI API key (GPT-4o-mini for ticket generation) - Google account with Google Sheets OAuth access