Sync Entra user to Zammad user

This workflow facilitates seamless synchronization between Entra (Microsoft Azure AD) and Zammad. It automates the following processes:

1. Fetch Entra Group Members: Retrieves users from a designated Entra group. These users are candidates for synchronization. 2. Create Universal User Object: Extracts key user information, such as email, phone, and name, and formats it for Zammad compatibility. 3. Synchronize with Zammad: - Identifies users in Zammad who need updates based on Entra data. - Adds new users from Entra to Zammad. - Deactivates users in Zammad if they are no longer in the Entra group.

Key Features

- Dynamic Matching: Compares users from Entra with existing Zammad users based on email and updates records accordingly. - Efficient Management: Automatically creates, updates, or deactivates Zammad users based on their status in Entra. - Custom Fields: Supports custom field mapping, ensuring enriched user profiles in Zammad.

Setup Instructions

1. Microsoft Entra Integration: - Ensure proper API permissions for accessing Entra groups and members. - Configure Microsoft OAuth2 credentials in n8n.

2. Zammad Integration: - Set up Zammad API credentials with appropriate access rights. - Customize the workflow to include additional fields or map existing fields as needed.

3. Run Workflow: - Trigger the workflow manually or set up an automation schedule (e.g., daily sync). - Review created/updated/deactivated users in Zammad.