Summarize and answer Re:amaze support emails with Gemini and SOP knowledge base

This template demonstrates an AI-powered email automation system for Re:amaze, summarizing and responding to customer inquiries using a structured knowledge base to ensure accurate and consistent replies.

🔹 Ideal for: - Customer support teams handling high volumes of email queries (e.g., e-commerce, SaaS) - Businesses looking to automate SOP-based responses with AI while integrating actions like order lookup or issue logging

What this workflow does - Fetches incoming customer emails from Re:amaze - Filters only customer messages (ignores agent replies) - Classifies email intent (e.g. security, pricing, setup etc.) - Matches the request against a structured SOP knowledge base - Generates a response using AI based strictly on SOP - Sends reply back to the customer automatically

Key Features: - Prevents duplicate replies using deduplication logic - Ensures responses follow SOP (reduces hallucination) - Scalable for high-volume email handling

Requirements - Re:amaze API access (for fetching & replying to conversations) - AI model (e.g., OpenAI / Gemini configured in n8n) - SOP knowledge base (Google Sheets or Code tool)

How to set up 1. Add your Re:amaze API credentials in HTTP nodes

To get the API Key, you have to login to the Re:amaze plateform(https://www.reamaze.com/)

Here is the API documentation -https://www.reamaze.com/api/getmessages