Smart helpdesk ticket alerts from Easy8 to Teams with GPT-4 summaries

Automated Helpdesk Ticket Alerts to Microsoft Teams from Easy8

Intro/Overview This workflow automatically posts a Microsoft Teams message whenever a new helpdesk ticket is created in Easy8. It’s perfect for IT teams who want real-time visibility into new issues without constantly checking ticket queues or inboxes. By integrating Easy8 with Teams, this setup ensures tickets are discussed and resolved faster, improving both response and resolution times.

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How it works

1. Catch Easy8 Webhook – New Issue Created - Triggers whenever Easy8 sends a webhook for a newly created ticket. - Uses the webhook URL generated from Easy8’s webhook settings.

2. Get a new ticket by ID - Fetches full ticket details (subject, priority, description) via the Easy8 API using the ticket ID from the webhook payload.

3. Pick Description & Create URL to Issue - Extracts the ticket description. - Builds a direct link to the ticket in Easy8 for quick access.

4. AI Agent – Description Processing - Uses an AI model to summarize the ticket and suggest possible solutions based on the issue description.