Send WhatsApp appointment reminders and reschedule bookings with Wati and Google Sheets
Streamline your clinic's operations with a fully automated patient communication system. This workflow manages the entire appointment lifecycle—from automated morning reminders to real-time confirmations and self-serv...
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Streamline your clinic's operations with a fully automated patient communication system. This workflow manages the entire appointment lifecycle—from automated morning reminders to real-time confirmations and self-service rescheduling—all through WhatsApp using WATI and Google Sheets.
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🎯 What This Workflow Does
Turns WhatsApp into a 24/7 automated medical receptionist:
- 📝 Automated Reminder Dispatch A scheduled trigger runs daily at 9 AM to identify upcoming appointments and send personalized WhatsApp reminders.
- 🚦 Smart Patient Routing A Switch node detects patient replies and triggers the correct operational path: - confirm: Marks the appointment as confirmed in the database. - cancel: Updates the status to cancelled and alerts the clinic. - reschedule: Initiates the automated slot-selection flow. - myappointment: Provides the patient with their full booking history.
- 👁️ Self-Service Rescheduling The bot reads available time slots from Google Sheets, presents them as a numbered list, and handles the booking update automatically once a patient picks a slot.
- 📊 Live Database Synchronization Every action—confirmation, cancellation, or time change—is instantly updated in Google Sheets, ensuring the clinic staff always sees the latest status.