Send return pickup reminders via WhatsApp & voice calls using Google Sheets

✅ What problem does this workflow solve?

Missed return pickups create logistics delays, extra follow-ups, and unhappy customers for e-commerce teams. This workflow automates return pickup reminders, ensuring customers are notified on the day of pickup via WhatsApp messages and automated voice calls, without any manual effort.

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⚙️ What does this workflow do?

- Runs automatically on a daily schedule. - Reads return pickup data from Google Sheets. - Identifies customers with: - 📅 Pickup date = today - ⏳ Status = Pending - Sends personalized WhatsApp reminders. - Places automated voice call reminders when required. - Updates reminder status in Google Sheets for clear tracking.

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🧠 How It Works – Step by Step

1. ⏰ Scheduled Trigger The workflow starts at a fixed time every day (e.g., 9–10 AM) using a Schedule Trigger.