Send post-delivery CSAT surveys and log responses with Gmail, Google Sheets and Typeform

Post-Delivery CSAT Automation System

> n8n + Gmail + Google Sheets + Typeform

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This n8n workflow automates the entire post-delivery customer feedback loop. It sends a survey email after delivery, logs it in Google Sheets, captures CSAT responses, updates records and alerts your team instantly for low ratings.

Quick Implementation Steps

1. [Login to your n8n account](https://n8n.partnerlinks.io/om1efg2qgvwi). 2. Import the workflow JSON into n8n 3. Configure Webhook URLs (Delivery + CSAT response) 4. Connect Google Sheets OAuth and set correct sheet 5. Configure Gmail credentials for sending emails 6. Replace the Typeform placeholder link with your real survey URL 7. Activate workflow and test with sample data

What It Does

This workflow builds a complete post-delivery customer experience system using two connected pipelines.