Send chat message notifications from Tawk.to to Gmail

This automation workflow captures incoming chat messages from your Tawk.to live chat widget and sends alert emails via Gmail to notify your support team instantly. It is designed to help you respond promptly to visitors and improve your customer support experience.

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Prerequisites

- Tawk.to account: You must have an active Tawk.to account with a configured live chat widget on your website. - Gmail account: A Gmail account with API access enabled and configured in n8n for sending emails. - n8n instance: Access to an n8n workflow automation instance where you will import and configure this workflow.

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Step-by-Step Setup Instructions

1. Configure Tawk.to Webhook

- Log in to your Tawk.to dashboard. - Navigate to Administration > Webhooks. - Click Add Webhook and enter the following: - URL: Your n8n webhook URL from the Receive Tawk.to Request node (e.g., https://your-n8n-instance.com/webhook/a4bf95cd-a30a-4ae0-bd2a-6d96e6cca3b4) - Method: POST - Events: Select the chat message event (e.g., Visitor Message or Chat Message Received) - Save the webhook configuration.