Route and reassign leads with SLA using Google Sheets and Slack

Lead-Routing-Engine-with-SLA-Auto-Reassignment

This repository contains an SLA-based lead routing workflow built in n8n, designed to ensure fast lead response, fair sales distribution, and controlled escalation without relying on a full CRM system.

The workflow focuses on routing discipline and operational safety, not feature completeness.

What This Workflow Does

At a high level, the system: 1) Accepts new leads from a generic intake form 2) Assigns leads to sales reps using round-robin 3) Enforces a response SLA 4) Automatically re-routes uncontacted leads 5) Allows sales to mark leads as CONTACTED via Slack 6) Escalates to a manager once if SLA is repeatedly violated

Architecture Overview

Core Components

1) n8n 2) Google Sheets 3) Slack