Production AI Playbook: Human Oversight (Exercise 1)

Review AI-drafted customer responses before they go out. This template sets up a chat-based approval flow where an AI agent drafts a reply and a human reviewer approves or rejects it, all within the n8n chat interface.

What you'll do - Send a customer support message to the AI agent and watch it draft a response. - Review the AI's draft in the chat with Approve and Decline buttons. - See how approved responses flow forward while declined ones get flagged.

What you'll learn - How to use the Chat Trigger to start AI-powered conversations - How the Chat node's "Send and Wait for Response" operation pauses workflows for human input - How IF nodes route workflows based on approval decisions - How to connect an AI Agent to an LLM (OpenRouter) for response generation

Why it matters Every customer-facing message deserves a human sanity check. This template gives you a lightweight approval flow that catches AI mistakes before they reach your customers, without slowing your team down.

This template is a learning companion to the Production AI Playbook, a series that explores strategies, shares best practices, and provides practical examples for building reliable AI systems in n8n.

[Link to blog](https://go.n8n.io/PAP-HO-Blog)