Multi-department support bot with slash commands, Pinecone & Telegram

My Telegram bot provides specialized support through dedicated slash commands for different departments. Users can directly access the right support team using:

- /billing - For payment and invoice questions - /tech-support - For technical assistance - /return-policy - For returns and refunds

Key Features:

- Command-based routing - Direct department access via slash commands State management - Tracks active conversations in PostgreSQL Knowledge base integration - Pinecone vector stores for each department Auto-updating - New Google Drive documents automatically populate the knowledge base - Context-aware - Maintains department choice