Monitor stock market with AI: news analysis & multi-channel alerts via Slack & Telegram

AI Customer Support Triage with Gmail, OpenAI, Airtable & Slack

How it Works This workflow monitors your Gmail support inbox every minute, automatically sending each unread email to OpenAI for intelligent analysis. The AI evaluates sentiment (Positive/Neutral/Negative/Critical), urgency level (Low/Medium/High/Critical), categorizes requests (Technical/Billing/Feature Request/Bug Report/General), extracts key issues, and generates professional response templates.

The system calculates a priority score (0-110) by combining urgency and sentiment weights, then routes tickets accordingly. Critical issues trigger immediate Slack alerts with full context and 30-minute SLA reminders, while routine tickets post to standard monitoring channels. Every ticket logs to Airtable with complete analysis and thread tracking, then updates a Google Sheets dashboard for real-time analytics.

A secondary AI pass generates strategic insights (trend identification, risk assessment, actionable recommendations) and stores them back in Airtable. The entire process takes seconds from email arrival to team notification, eliminating manual triage and ensuring critical issues get immediate attention.

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Who is this for? - Customer support teams needing automated prioritization for high email volumes - SaaS companies tracking support metrics and response times - Startups with lean teams requiring intelligent ticket routing - E-commerce businesses managing technical, billing, and return inquiries - Support managers needing data-driven insights into customer pain points

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Setup Steps - Setup time: 20-30 minutes - Requirements: Gmail, OpenAI API key, Airtable account, Google Sheets, Slack workspace