Monitor low-rated WooCommerce reviews with Google Sheets, Slack and OpenAI

(Retail) Social Review Monitoring

This workflow automatically monitors WooCommerce product reviews, detects low-rated and approved reviews, checks whether the review already exists in Google Sheets, updates or inserts records accordingly, and sends a clear Slack alert generated using OpenAI for new low-rated reviews.

This workflow runs on a schedule, fetches WooCommerce product reviews, filters only approved reviews with low ratings (≤ 2 stars), checks if the review already exists in Google Sheets, and then:

Updates the existing record if the review is already stored Generates a Slack alert using OpenAI and adds a new row if the review is new You receive:

Automated monitoring of customer reviews Centralized Google Sheets tracking for low-rated reviews Instant Slack alerts for new negative feedback Ideal for support, product and operations teams who want fast visibility into unhappy customer feedback without manual checks.

What It Does

This workflow automates negative review detection and response:

1. Runs automatically every 5 hours 2. Fetches product reviews from WooCommerce 3. Processes reviews one by one 4. Filters only approved reviews 5. Identifies low-rated reviews (≤ 2 stars) 6. Checks if the review already exists in Google Sheets 7. Updates existing records or inserts new ones 8. Sends a professional Slack alert for new reviews