Match WooCommerce orders to new Zendesk tickets and send confirmation emails

Zendesk New Ticket → WooCommerce Order Matching, Tagging & Email Automation

Automatically enrich Zendesk tickets with WooCommerce order details and reduce manual lookups.

This workflow listens for new Zendesk tickets, fetches the ticket requester’s details, retrieves recent WooCommerce orders, matches them by customer email and updates the ticket with order information and relevant tags. If a matching order is marked as completed, it also sends a confirmation email to the customer.

Quick Implementation Steps

1. Connect Zendesk, WooCommerce and Gmail credentials in n8n. 2. Import the workflow JSON and review node credentials. 3. Adjust the WooCommerce order fetch limit if needed. 4. Activate the workflow.

That’s it — new tickets will now automatically include order context.

What It Does

This workflow bridges the gap between customer support and order management by linking Zendesk tickets with WooCommerce orders. When a new ticket is created, the workflow retrieves the requester’s profile to identify their email address, which is then used to find related orders in WooCommerce.