Manage garage service reminders, pickups and feedback with Airtable, WhatsApp and Gmail

✅ What problem does this workflow solve?

Garage and auto service businesses handle much more than just vehicle repairs — they manage service schedules, customer reminders, pickups, feedback, and repeat visits. When handled manually, this often leads to missed reminders, delayed pickups, unhappy customers, and lost repeat business.

This workflow delivers a fully automated, end-to-end customer communication system for garages using n8n + Airtable + WhatsApp + Email, ensuring timely, professional, and consistent engagement at every stage of the service lifecycle.

⚙️ What does this workflow do?

This automation suite consists of four interconnected workflows, each handling a critical touchpoint:

WF-01: Scheduled Service Reminders - Runs daily at 9 AM - Identifies upcoming, due-today, or overdue services - Sends branded reminders via WhatsApp + Email - Automatically marks reminders as sent to avoid duplicates

WF-02: Pickup Notification - Triggers when service status changes to “Done” - Instantly notifies customers that their vehicle is ready - Sends confirmation via WhatsApp + Email - Updates Airtable to track pickup notifications

WF-03: Feedback Collection - Triggers when service status becomes “Delivered” - Sends a polite feedback request with a form link - Uses WhatsApp + Email for higher response rates - Ensures feedback requests are sent only once