Manage custom incident response in PagerDuty and Jira

This workflow automatically follows the steps in a custom incident response playbook and manages incidents in PagerDuty, Jira tickets, and notifies the on-call team in Mattermost.

This workflow consists of three sub-workflows, each automating specific steps in the playbook. Read more about this use case and learn how to set up the workflows step-by-step in the blog tutorial [How to automate every step of an incident response workflow](https://n8n.io/blog/automated-incident-response-workflow/).

Prerequisites

- A PagerDuty account and [credentials](https://docs.n8n.io/integrations/credentials/pagerduty/) - A Mattermost account and [credentials](https://docs.n8n.io/integrations/credentials/mattermost/) - A Jira account and [credentials](https://docs.n8n.io/integrations/credentials/jira/)

Nodes

- [Webhook nodes](https://docs.n8n.io/integrations/core-nodes/n8n-nodes-base.webhook/) trigger the workflows when an incident is created in PagerDuty, and when the incidedent is acknowledged and resolved. - [Mattermost nodes](https://docs.n8n.io/integrations/nodes/n8n-nodes-base.mattermost/) create an auxiliary channel for the on-call team to discuss the incident with buttons to acknowledge the incident and mark it as resolved. - [PagerDuty nodes](https://docs.n8n.io/integrations/nodes/n8n-nodes-base.pagerduty/) update the status of the incident. - [Jira nodes](https://docs.n8n.io/integrations/nodes/n8n-nodes-base.jira/) create an issue about the incident and update its status when it's resolved.