Handle WhatsApp customer inquiries with AI and intent routing

Handle WhatsApp customer inquiries with AI and intent routing (Whatsapp Chatbot)

An intelligent, fully customizable WhatsApp customer support chatbot template that works for ANY business - whether you sell fashion, electronics, food, furniture, cosmetics, or anything else. This workflow combines pre-built responses for common queries with AI for complex questions, creating a cost-effective 24/7 customer support solution that adapts to your specific products and services.

Who it's for

This universal template works for ANY business type: - E-commerce stores (fashion, electronics, home goods, beauty, etc.) - Local retail shops (boutiques, grocery stores, bookshops, etc.) - Service businesses (salons, repair services, consultancies, etc.) - Restaurants & cafes (food delivery, reservations, menu inquiries) - Any business using WhatsApp Business API for customer communication

What it does

This is a UNIVERSAL template - it works for ANY business by simply updating the product categories, company information, and response templates. No coding knowledge required for basic customization!

The workflow automates WhatsApp customer support through intelligent routing and AI assistance:

1. Receives WhatsApp messages via WhatsApp Business API webhook trigger 2. Parses message data extracting user info, chat ID, and message text 3. Classifies intent using pattern matching to determine what the customer wants (product inquiry, contact info, support, greeting, etc.) 4. Routes intelligently to the most appropriate response handler: - Product inquiries → Pre-built catalog responses with pricing and links - Contact information → Static company details (address, phone, hours) - Complex queries → AI agent with full company context 5. Maintains conversation context using memory to remember previous messages 6. Sends formatted responses back to the customer via WhatsApp with markdown formatting