Handle e-commerce WhatsApp support with Whapi, WooCommerce, RAG and Gmail escalation

This workflow is a complete AI-powered customer support automation for e-commerce businesses.

The system allows customers to interact with an AI assistant directly through WhatsApp. This chatbot can:

Answer customer questions in real time Retrieve order information from WooCommerce Search products and provide recommendations Access company policies and FAQs using RAG (Retrieval-Augmented Generation) Escalate conversations to human support when necessary Maintain conversation memory for contextual interactions Apply AI guardrails for safer conversations

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Key Advantages

1. ✅ Fully Automated Customer Support

The workflow dramatically reduces manual customer support workload by automating:

FAQs Order tracking Product inquiries Return policy questions Technical troubleshooting