Handle e-commerce support, orders and inventory with Claude, Shopify and Slack

Creates an AI-powered sales and support agent connected to live store data from Shopify/WooCommerce. MCP ensures controlled access to inventory and order systems. Automatically handles customer queries, stock alerts, and refund logic to reduce manual workload.

How it works

1. Trigger — Listens for incoming customer support requests via Webhook (chat, email, or API) 2. Fetch context — Retrieves live order status and inventory data from Shopify in parallel 3. AI reasoning — Claude AI analyzes the query with full store context and decides action 4. Route intent — Classifies into: Order Inquiry, Inventory Check, Refund Request, or General Support 5. Act — Processes refunds, sends stock alerts, or responds to customer automatically 6. Log & notify — Saves interaction to PostgreSQL and notifies team via Slack for escalations

Setup steps

1. Shopify / WooCommerce — Add your store API credentials to the HTTP Request nodes 2. Claude AI — Set your Anthropic API key in the AI node credentials 3. PostgreSQL — Create a supportinteractions table to log all AI-handled tickets 4. Slack — Add your incoming webhook URL to the Slack notification node 5. Email — Configure SMTP credentials for customer-facing response emails 6. Test — Send a test webhook payload, verify all branches, then activate

Intent branches the AI handles:

ORDERINQUIRY → Tracks shipment, shows order details REFUNDREQUEST → Auto-processes eligible refunds via Shopify API INVENTORYCHECK → Detects low-stock (≤5 units) and fires Slack alert PRICINGINQUIRY / GENERALSUPPORT → Smart contextual response

Before activating, update these placeholders: