Customer support ticket system for SMEs with Google Sheets and auto-emails

How it Works

This workflow automates customer support for SMEs in five simple steps:

1. Capture requests via a Webhook connected to a contact form. 2. Extract the message to make processing easier. 3. Check categories (e.g., refund-related requests) using an IF node. 4. Save all tickets to a Google Sheet for tracking. 5. Send an acknowledgment email back to the customer automatically.

This setup ensures all customer inquiries are logged, categorized, and acknowledged without manual effort.

---

Setup Steps

1. Webhook

Add a Webhook node with the path customer-support. Configure your contact form or system to send name, email, and message to this webhook.