Create an AI shopping assistant on Telegram with GPT-4.1, voice recognition & Google Sheets

This workflow is built for e-commerce businesses, retail store owners, and entrepreneurs who want to provide intelligent customer support and seamless order taking through Telegram. If you're tired of manually answering product questions, taking orders through scattered messages, and managing customer information across multiple platforms, this automation will revolutionize your sales process.

It transforms your Telegram bot into a smart AI shopping assistant that understands both text and voice messages, answers product questions with accurate information, and automatically records customer orders in Google Sheets—all while maintaining conversation context.

How it works / What it does

This n8n automation creates a complete conversational commerce experience on Telegram using AI, voice transcription, and intelligent order management.

Here's a simple breakdown of how it works:

Capture incoming messages using the Telegram Trigger node, which monitors your Telegram bot for both text and voice messages from customers in real-time.

Route messages intelligently through the Switch node, which automatically detects whether the customer sent a text message or a voice note and routes it to the appropriate processing pipeline.

Process voice messages by downloading the voice file through the Telegram node and transcribing it to text using OpenAI's Whisper audio transcription technology.