Collect, score, and coach call quality with forms, Gemini, OpenAI, Gmail, and Google Drive

This workflow helps support teams evaluate call quality and deliver structured feedback without manual review. Agents upload their recordings using an n8n Form, and the system handles transcription, scoring, risk checks, and coaching delivery automatically using Gemini, OpenAI, Google Drive, and Gmail.

How it works

Form submission Agents submit their name, email, and call recording using an n8n Form. The file is stored securely in Google Drive.

AI transcription Gemini converts the audio into a structured transcript for analysis.

Performance scoring An AI Agent evaluates the conversation across key criteria such as empathy, clarity, accuracy, and policy compliance, producing a weighted score out of 100.

Sentiment and risk detection The workflow identifies customer sentiment and flags potential issues like missing consent or sensitive data exposure.

Coaching delivery A personalized performance summary is generated and sent automatically to both the agent and supervisor via Gmail.

Setup steps