Classify Intercom messages & route to ClickUp or Slack with GPT-4o-mini
How it works This workflow automates the classification and routing of incoming Intercom conversations. When a new customer message arrives, it is analyzed by AI to determine category, sentiment, urgency, and tags. Ba...
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How it works This workflow automates the classification and routing of incoming Intercom conversations. When a new customer message arrives, it is analyzed by AI to determine category, sentiment, urgency, and tags. Based on this classification, the workflow creates tasks in ClickUp for Support or Product requests, or sends real-time alerts to Slack for Sales inquiries.
Step-by-step
Webhook Intake
- Triggered when Intercom sends a new conversation payload.
- Captures customer details, message content, and metadata.
AI Classification
- Sends the conversation JSON to OpenAI (gpt-4o-mini) with a structured prompt.
- AI returns a JSON object with category (Support, Product, Sales, Other), sentiment, urgency, reasoning, and tags.