Build an AI IT support agent with Azure Search, Entra ID & Jira

An intelligent IT support agent that uses Azure AI Search for knowledge retrieval, Microsoft Entra ID integration for user management, and Jira for ticket creation. The agent can answer questions using internal documentation and perform administrative tasks like password resets.

How It Works

The workflow operates in three main sections:

Agent Chat Interface: A chat trigger receives user messages and routes them to an AI agent powered by Google Gemini. The agent maintains conversation context using buffer memory and has access to multiple tools for different tasks.

Knowledge Management: Users can upload documentation files (.txt, .md) through a form trigger. These documents are processed, converted to embeddings using OpenAI's API, and stored in an Azure AI Search index with vector search capabilities.

Administrative Tools: The agent can query Microsoft Entra ID to find users, reset passwords, and create Jira tickets when issues need escalation. It uses semantic search to find relevant internal documentation before responding to user queries.

The workflow includes a separate setup section that creates the Azure AI Search service and index with proper vector search configuration, semantic search capabilities, and the required field schema.

Prerequisites