Build a WhatsApp customer support bot with OpenAI and CRM integration

Full Customer Support WhatsApp AI Bot (Self-Hosted, Evolution API)

🧑‍💼 Who’s it for

This template is for businesses using WhatsApp for customer communication who want to automate support using AI and real-time CRM data — especially in retail, food & beverage, e-commerce, or service sectors. It’s ideal for self-hosted n8n users with access to OpenAI and a CRM with API endpoints.

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💡 What It Does

This workflow creates a multi-intent AI chatbot that handles WhatsApp conversations and connects to your CRM using HTTP APIs. It uses LangChain’s AI Agent to dynamically classify and respond to customer queries in real time.

🔄 Supported Use Cases:

📍 Branch inquiries (nearest location, hours, contact) 🍰 Menu & product info (availability, categories, images) 🛒 Order creation & tracking ⚠️ Complaint submission and follow-up ⭐ Loyalty points lookup ✨ Concierge & custom orders