Build a ServiceNow knowledge chatbot with OpenAI and Qdrant RAG

1. Data Ingestion Workflow (Left Panel – Pink Section)

This part collects data from the ServiceNow Knowledge Article table, processes it into embeddings, and stores it in Qdrant.

Steps:

1. Trigger: When clicking ‘Execute workflow’

The workflow starts manually when you click Execute workflow in n8n.

2. Get Many Table Records

Fetches multiple records from the ServiceNow Knowledge Article table. Each record typically contains knowledge article content that needs to be indexed.

3. Default Data Loader