✉️ Automated email sorting & drafting for customer support - with AI 🤖

🤖 Automated Email Sorting & FAQ Reply Assistant (n8n + Gemini AI)

🔍 Overview

This n8n workflow automates email triage and FAQ responses using Google Sheets and Gemini AI. It’s designed to:

- Automatically sort incoming emails into categories (e.g., FAQ, Billing, Tech Support). - Draft polite, relevant replies for FAQ emails using AI, grounded in your pre-approved content. - Maintain a human-in-the-loop process by saving responses as Gmail drafts for manual review.

Perfect for startups or teams seeking to reduce support workload while ensuring consistent, helpful responses.

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⚙️ Pre-conditions / Requirements

Before using this workflow, make sure you have: