Automated customer support with GPT-4o-mini AI triage for Google Forms & Gmail

Transform your Google Form into an intelligent customer support system that automatically analyzes, prioritizes, and responds to every inquiry with AI-powered personalization.

Who's it for

This workflow is perfect for:

- Customer support teams handling high volumes of form submissions - Small businesses looking to provide instant, professional responses 24/7 - E-commerce stores managing product inquiries, complaints, and refunds - Service providers triaging appointment requests and support tickets - Event organizers responding to registration questions

How it works

When someone submits your Google Form, this workflow:

- Triggers instantly from new Google Sheets row - Analyzes with AI to determine urgency (low/medium/high), category (technical/sales/support/billing), and sentiment (positive/neutral/negative) - Routes intelligently based on priority level to appropriate response template - Generates personalized reply using OpenAI, tailored to urgency and sentiment - Sends auto-reply via Gmail with professional formatting - Alerts your team on Slack for high-priority cases requiring human follow-up - Logs everything to tracking sheet for analytics and audit trail

Set up steps