Automated customer support system with Gmail, GPT-4 & vector knowledge base

Transform your customer support with this intelligent Gmail-based automation system that combines AI analysis, vector knowledge bases, and smart escalation workflows. This comprehensive solution automatically processes incoming support emails, provides contextual responses using your knowledge base, and seamlessly escalates complex issues to human agents.

Key Features 🤖 Advanced AI Analysis

GPT-4 powered email categorization (technical, billing, general, complaint) Automatic priority assignment (high, medium, low) with SLA tracking Smart escalation detection based on complexity and customer sentiment Context-aware responses using vector knowledge base integration

📧 Gmail Integration

Real-time email monitoring with unread message triggers Automatic reply generation and sending Thread history analysis for contextual conversations Smart labeling system for automated organization Reply detection to prevent infinite loops

🧠 Knowledge Base Integration

Qdrant vector store for semantic search capabilities Mistral Cloud embeddings for accurate content matching Tool-based knowledge retrieval during AI analysis Contextual responses based on your support documentation

📊 Comprehensive Tracking