Automate WooCommerce customer support with Gemini & GPT via Telegram & Gmail

🤖 AI Support Bot for WooCommerce with Gemini & GPT (Telegram & Gmail)

Managing customer support across multiple platforms like email and chat can be a huge time sink. Answering the same questions about order status repeatedly takes your focus away from growing your business. This workflow solves that problem by deploying a 24/7 conversational AI agent to act as your first line of support for your WooCommerce store.

This AI-powered bot can handle customer inquiries from both Telegram and Gmail, understand conversational follow-ups, and use a tool to fetch live order data directly from your WooCommerce store. It's designed to be reliable, with a primary/fallback AI model setup, and robust enough to prevent the common pitfalls of email automation like infinite reply loops.

How It Works ⚙️ The workflow operates in a clear, logical sequence:

1. 📢 Multi-Channel Ingestion: The workflow starts when it receives a message from one of two sources:

Telegram: An instant webhook trigger fires for every new message. Gmail: A polling trigger checks your inbox every minute for new, unread emails.

2. 💎 Data Normalization: All incoming requests are merged and processed by a Set node. This crucial step transforms the platform-specific data into a universal format that the rest of the workflow can understand (e.g., platform, senderid, querytext).

3. 🧠 AI Processing: The standardized query is sent to a LangChain Agent. This agent is the "brain" of the operation. It uses Conversational Memory to understand the context of the conversation (like when a user provides an order ID in a follow-up message).