Automate Telegram support handover from AI to humans with GPT4 and email alerts

How it Works

This is a Telegram AI-to-Human Handover System that seamlessly transitions customer support conversations between an AI agent and human operators:

1. AI-First Response: When users message the Telegram bot, an AI agent handles the conversation initially, using memory to maintain context across messages.

2. Smart Handover Detection: The AI recognizes when users request human assistance and triggers a two-step confirmation process (user approval, then operator availability check).

3. Topic-Based Routing: Once confirmed, the system creates a dedicated Telegram Forum topic named after the user's ID, where operators can respond. Messages are automatically forwarded between the user's private chat and the operator's topic.

4. Session Management: A data table tracks conversation states ('ai', 'human', 'open', 'closed'), ensuring messages route correctly and maintaining conversation history.

5. Clean Closure: Operators type "exit" in the topic to close conversations, updating the database and closing the forum topic.

Set-up Steps