Automate support QA reviews with Intercom, GPT and Google Sheets

🧠 How it works

This workflow automates QA review of Intercom support conversations by:

Triggering on conversation.admin.closed events via a webhook Fetching full conversation data using Intercom API Structuring and summarizing the conversation into a readable transcript Using GPT to evaluate:

Response time Clarity Tone & behavior Urgency handling Ownership & resolution Logging structured QA scores in a Google Sheet Providing coaching-style feedback if the rating is 3 or below

---

⚙️ Set up steps

🔐 Configure your Intercom and OpenAI credentials in n8n 📩 Set up the webhook in Intercom to post on conversation close 🧠 Use your OpenAI API key for the GPT-based nodes 🗃️ Connect your Google Sheet (or replace with another data sink) ✅ Add your own filtering logic for spam/promotional tickets if needed

Note: This workflow contains a sticky notes to explain each step inside the n8n canvas.