Automate Service Ticket Triage with GPT-4o & Taiga

Usecase: When a new service ticket is created in Taiga, it's often unclear whether it contains sufficient details to begin work. This workflow automates the triage process by:

1. Using an AI model to extract key information from the ticket description. 2. Automatically assigning values for: - Type (Bug, Enhancement, Onboarding, Question) - Severity (Wishlist, Minor, Normal, Important, Critical) - Priority (Low, Normal, High) - Status (New, Needs More Info, etc.) 3. Detecting missing critical data and blocking the ticket if incomplete.

Setup instructions here: https://github.com/emooney/ServiceTicketTriageHelper