Automate IT support with Telegram voice to JIRA tickets using Whisper & GPT-4.1 Mini

🎧 IT Voice Support Automation Bot – Telegram Voice Message to JIRA ticket with OpenAI Whisper

> Automatically process IT support requests submitted via Telegram voice messages by transcribing, extracting structured data, creating a JIRA ticket, and notifying relevant parties.

🧑‍💼 Who’s it for

- Internal teams that handle IT support but want to streamline voice-based requests. - Employees who prefer using mobile/voice to report incidents or ask for support. - Organizations aiming to integrate conversational AI into existing support workflows.

⚙️ How it works / What it does

1. A user sends a voice message to a Telegram bot. 2. The system checks whether it’s an audio message. 3. If valid, the audio is: - Downloaded - Transcribed via OpenAI Whisper - Backed up to Google Drive 4. The transcription and file metadata are merged. 5. The merged content is processed through an AI Agent (GPT) to extract structured request info. 6. A JIRA ticket is created using the extracted data. 7. The IT team is notified via Slack (or other channels). 8. The requester receives a Telegram confirmation message with the JIRA ticket link. 9. If the input is not audio, a polite rejection message is sent.

📌 Key Features

- Supports voice-based ticket creation - Accurate transcription using Whisper - Context-aware request parsing using GPT-4.1 mini - Fully automated ticket creation in JIRA - Notifies both IT and the original requester - Cloud backup of original voice messages (Google Drive)