Automate daily GLPI pending ticket notifications to Microsoft Teams

GLPI Pending Tickets Notification to Microsoft Teams

📋 Overview Automate daily notifications for pending GLPI tickets directly to Microsoft Teams. Never miss critical support cases with this workflow that monitors assigned tickets and sends personal alerts.

🔧 How It Works

Connect to GLPI - Authenticates and searches for your assigned tickets Filter Results - Finds tickets in "In Progress" status within your entity Send Notifications - Delivers formatted alerts to your Teams chat Clean Up - Properly closes GLPI session for security

📊 What Gets Monitored

Tickets assigned to specific technician (configurable) Status: "In Progress/Assigned" Entity: Your organization (customizable) Date range: Tickets after specified date

⚡ Key Benefits

Never Miss Deadlines - Daily automated reminders Personal Focus - Only your assigned tickets Time Savings - Eliminates manual checking (15-30 min daily) Rich Details - Shows ticket title, ID, and due date