Automate customer support with GPT-4o, Slack, and CRM integration

🧾 Short Description

An AI-powered customer support workflow that automatically triages, summarizes, classifies, and routes tickets to the right Slack and CRM queues. It sends personalized auto-replies, logs results to Google Sheets, and uses a DLQ for failed cases.

⚙️ How It Works

Trigger: Captures messages from email or form submissions.

AI Triage: Summarizes and classifies issues, scores urgency, and suggests next steps.

Routing: Directs to Slack or CRM queue based on type and priority.

Logging: Records summaries, urgency, and responses in Google Sheets.

Auto-Reply: Sends an acknowledgment email with ticket ID and SLA timeframe.