Auto-reply to FAQs on WhatsApp using Postgres (Module "FAQ")

Who is this for?

This workflow is designed for businesses or individuals who want to automate responses to frequently asked questions via WhatsApp, while managing their question-and-answer database using Postgres.

What problem is this workflow solving?

This workflow addresses the challenge of efficiently managing and automating responses to customer inquiries. It helps reduce manual effort and ensures quick access to information, while providing an option for customers to request live assistance when needed.

What this workflow does

1. It allows you to store questions and answers in a Postgres database. 2. A link to a bot is shared with customers, enabling them to read the available questions and answers. 3. If a customer does not find an answer to their query, they can request a consultation with a manager.

Setup

1. Create tables in Postgres DB - Replace "n8n" in the provided SQL script with the name of your schema in the database. - Run the SQL script in your database to set up the necessary tables. (The script is available in the workflow.)