Assign Requests Using AI and Send Reminders Based On NocoDB Kanban Board Status

Who is it for?

This is automation for support project manager, which helps not only to keep developres informed but also automatically keep clients in the loop - especially useful if you are managing SLA-like agreement.

It is actually simple incident management board using free Kanban board, that is extended in functionality via N8N.

How It Works?

Script has two entry points.

The first one is incident form. When incident details are provided, automation gets incident definitions from database and pushes both information to AI. AI comparse definitions with client request, refines incident priority and pushed it in NocoDB database.

Second is schedule trigger, which is responsible for regular notificaitons on task status. If task is not picked up or delivered in proper time, then emails or slack messages are being sent both to client and responsible developer.

How to set up? - Clone automation - Create (samples below) two NocoDB tables: one with definitions and second that servers as Kanban board (mind column naming!) - Set up email and slack connection - You should be ready to go