Analyze call recordings with OpenAI and update Zoho CRM leads automatically

Zoho CRM - Conversation Intelligence Analyzer

This workflow automatically processes customer call recordings, transcribes them using OpenAI Whisper, extracts key topics, identifies commitments, analyzes sentiment, generates follow-up suggestions and updates the corresponding Zoho CRM Lead — all without manual efforts.

It eliminates the need for listening to calls or writing summaries and equips your sales team with instant AI-generated insights.

⚡ Quick Start (Fast Setup)

- Import the workflow JSON into n8n. - Add Zoho CRM OAuth2 & OpenAI API credentials. - Copy the webhook URL and configure your telephony system to POST call recordings. - Map Zoho custom fields. - Upload a test recording → Confirm CRM updates → Activate workflow.

📘 What It Does

This workflow turns every incoming call recording into structured insights which your sales & customer support team can immediately use. When a recording is received, the call is automatically transcribed using OpenAI’s Whisper model. That transcript is then processed by multiple AI nodes that detect topics, customer sentiment, commitments and possible follow-up actions.

All extracted data — such as mood, sentiment score, subjects, action items and commitments is merged into a clean result object and pushed to the matching Lead in Zoho CRM. The sales team gets ready-to-use call intelligence instantly, improving decision-making, accuracy and speed.