AI-powered Zendesk support responses with RAG, OpenAI, and Supabase knowledge base

⚡ How it works

This workflow automates first responses to new Zendesk tickets with the help of AI and your internal knowledge base.

Webhook trigger fires whenever a new ticket is created in Zendesk.

Ticket details (subject, description, requester info) are extracted.

Knowledge base retrieval – the workflow searches a Supabase vector store (with OpenAI embeddings) for the most relevant KB articles.

AI assistant (RAG agent) drafts a professional reply using the retrieved KB and conversation memory stored in Postgres.

Decision logic:

If no relevant KB info is found (or if it’s a sensitive query like KYC, refunds, or account deletion), the workflow sends a fallback response and tags the ticket for human review.