AI-powered WhatsApp customer support for Shopify brands with LLM agents

🚀 AI-Powered WhatsApp Customer Support for Shopify Brands

This n8n template builds a WhatsApp support copilot that answers order status and product availability from Shopify using LLM "agents," then replies to the customer in WhatsApp or routes to human support.

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Use cases

- "Where is my order?" → live status + tracking link - "What are your best-selling T-shirts?" → in-stock sizes & variants - Greetings / small talk → welcome message - Anything unclear → handoff to support channel

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Good to know

- WhatsApp Business conversations are billed by Meta/Twilio/Exotel; plan accordingly. - Shopify Admin API has rate limits (leaky bucket) --- stagger requests. - LLM usage incurs token costs; cap max tokens and enable caching where possible. - Avoid sending PII to the model; only pass minimal order/product fields.