AI-powered Telegram & WhatsApp business agent workflow

This workflow contains community nodes that are only compatible with the self-hosted version of n8n.

Deliver seamless, AI-driven customer support on Telegram and WhatsApp—powered by GPT-4 Turbo and n8n.

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🌟 Key Features - Unified Messaging: Receive and normalize messages from both Telegram (via Bot Trigger) and WhatsApp (via Webhook). - Contextual AI Responses: Build customer context from Google Sheets, then craft personalized replies with GPT-4 Turbo. - Smart Routing: Automatically detect platform and send replies with platform-appropriate formatting (HTML for Telegram, plain for WhatsApp). - Intent Detection & Escalation: Flag orders, appointments or complex queries and trigger Slack notifications for human handoff. - Comprehensive Logging: Append every interaction to a “conversations” sheet and upsert customer profiles in a “customers” sheet.

📋 Prerequisites 1. n8n instance (self-hosted or n8n Cloud) 2. Credentials: - OpenAI API key - Telegram Bot Token - WhatsApp Business API credentials (WHATSAPPPHONEID) - Google Sheets service-account credentials - Slack Incoming Webhook URL 3. Google Sheets Setup: - customers sheet with columns: userid, username, previousOrders, lastInteraction, preferences, conversationHistory - conversations sheet with columns: userid, username, platform, message, airesponse, timestamp, needsescalation, isorder, isappointment

🚀 Setup & Usage 1. Import the provided JSON into your n8n editor. 2. Configure each node’s credentials in n8n’s Credentials panel. 3. Set the following Workflow Variables: - GOOGLESHEETID - WHATSAPPPHONEID 4. Activate the Telegram Bot Trigger and WhatsApp Webhook nodes. 5. Test by messaging your bot on Telegram and WhatsApp.

🔍 How It Works 1. Trigger: Listens for new Telegram updates or WhatsApp webhook calls. 2. Normalize Message: Standardizes payload into { userid, username, messagetext, platform, chatid, timestamp }. 3. Get Customer Data: Reads from “customers” sheet to fetch past history and order count. 4. Build AI Context: Merges incoming message with customer info and history. 5. AI Assistant: Sends context to GPT-4 Turbo (temperature 0.8, maxTokens 800). 6. Process Response: Cleans formatting, identifies intents (order, appointment), and sets escalation flags. 7. Platform Router: Routes reply to the appropriate “Send Telegram” or “Send WhatsApp” node. 8. Log Conversation: Appends each message and response to the “conversations” sheet. 9. Update Customer: Increments previousOrders, updates last interaction timestamp, and saves a snippet of the latest message. 10. Escalation: If flagged, posts a formatted alert to your Slack channel for immediate attention.

--- Empower your business with 24/7 AI-powered support—save time, increase conversions, and ensure no customer inquiry goes unanswered.