AI-powered support automation with Outlook, OpenAI & JIRA ticketing
This workflow automatically processes customer support requests from emails and web forms, uses AI to classify and either auto-resolve simple issues or intelligently route complex ones to the right team members with p...
Template notes
This workflow automatically processes customer support requests from emails and web forms, uses AI to classify and either auto-resolve simple issues or intelligently route complex ones to the right team members with proper JIRA tickets and SLA tracking.
Key Benefits
- Multi-channel support (email + web forms) - Smart routing to qualified agents based on expertise - Consistent ticket creation with full context in JIRA
Perfect For
- Support teams handling 50+ requests/day - SaaS companies with tiered customer support - Organizations wanting to scale support without hiring - Teams needing consistent ticket classification
Requirements
Microsoft Outlook (email monitoring) OpenAI API (AI classification) JIRA Cloud (ticket management) n8n instance with AI nodes