AI-powered Gmail customer support with OpenRouter & Pinecone knowledge base
This workflow automates customer email support by combining Gmail, AI classification, and a knowledge base to provide instant, accurate, and friendly responses. It’s designed for businesses that want to improve custom...
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This workflow automates customer email support by combining Gmail, AI classification, and a knowledge base to provide instant, accurate, and friendly responses. It’s designed for businesses that want to improve customer satisfaction while reducing manual workload.
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🚀 How it Works
1. Gmail Trigger The workflow listens for new incoming Gmail messages.
2. Text Classification Each email is classified using AI as either Customer Support or Other. - If it’s Other, the workflow stops. - If it’s Customer Support, the email continues to the AI agent.
3. AI Agent with Knowledge Base The AI agent: - Reads the customer’s message. - Searches the Pinecone Knowledge Base for FAQs and policies. - Generates a helpful, polite, and detailed reply using an OpenRouter model. - Signs off as Mrs. Helpful from Tech Haven Solutions.
4. Reply to Gmail The drafted email is automatically sent back to the customer.
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