AI-powered feedback triage: Jotform to Trello, Airtable & Slack with Gemini

Turn raw feedback into actionable product insights. This workflow collects feedback from both customers and staff via a single Jotform, uses Gemini AI to analyze and categorize it, then intelligently routes it:

Actionable bugs and feature requests become tasks in specific Trello lists, tagged with source and priority. General feedback is logged in a structured Airtable base for later review. Urgent bugs trigger instant Slack alerts for your dev team. An optional confirmation email is sent via Gmail if the submitter provides their address.

Stop manually sorting feedback and ensure nothing falls through the cracks. This workflow centralizes input, automates triage, and delivers structured data directly to your product and development teams.

Features

Unified Feedback Collection: Uses a single Jotform for customers and staff. AI-Powered Triage: Gemini AI categorizes feedback (Bug, Feature Request, General), suggests priority, and extracts keyword tags. Intelligent Filtering: An IF node separates actionable tasks from general comments. Automated Task Creation: Creates Trello cards in specific lists ("Bugs," "Feature Backlog") with relevant labels (Source, Urgent). Structured Logging: Saves all general feedback to an Airtable base for review and trend analysis. Conditional Alerts: Notifies a Slack channel only for high-priority bugs. Optional Email Confirmation: Sends a thank-you email if the submitter provides their address.

Nodes Used

🟣 Jotform Trigger (Jotform Trigger) ✉️ Gmail (Send Confirmation Email) 🧠 AI Agent (AI Feedback Triage) 🃏 Trello (Create Trello Card) 📣 Slack (Alert Dev Team) 🗂️ Airtable (Log General Feedback to Airtable) 🔧 Set, ❓ IF, 🚫 No Operation, do nothing

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