AI Customer Support Chat for Web Hosting with Google Gemini & WHMCS

This n8n template implements a Customer Support Chat Agent for Web Hosting Companies with Google Gemini, Google Sheets Knowledge base and WHMCS API to Check Domain Name Availability

Who's it for

This template is designed for web hosting companies, domain registrars, and IT service providers who want to automate their customer support with an AI-powered chatbot. It's perfect for businesses looking to provide 24/7 customer assistance for hosting plans, domain services, and technical support while maintaining a professional, human-like interaction experience.

How it works / What it does

This workflow creates an AI-powered customer support chatbot that provides comprehensive assistance for web hosting and domain services. The AI agent (named Matt) automatically:

1. Receives customer queries through a webhook endpoint 2. Captures customer information (name and email) at the start of each session 3. Processes natural language requests using Google Gemini AI 4. Accesses real-time information from multiple Google Sheets knowledge bases: - Shared Hosting Plans (pricing, features, specifications) - Domain Prices (registration, transfer, renewal costs) - Hosting Features (technical capabilities and specifications) - FAQs (common questions and answers) - Payment Method Details (accepted payment options) - Company Offerings (available products and services) 5. Checks domain availability via WHMCS API integration 6. Provides accurate, contextual responses based on the knowledge base 7. Maintains conversation history with session-based memory 8. Stores complete chat sessions in Google Sheets for analysis and follow-up

The system ensures 100% accuracy by only providing information that exists in the knowledge base, eliminating guesswork and maintaining brand consistency.

How to set up